This policy explains how we handle personal information when you use our website or services. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to us, we manage personal information in accordance with them.
Perspectiv is the trading brand of Perspectiv Group (ABN 70 537 073 912) ("Perspectiv", "we", "us", or "our"). This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our website (perspectiv.com.au) or our services, and is committed to protecting your privacy.
Contact: For privacy enquiries, access requests, correction requests, or complaints, email us at hello@perspectiv.com.au.
We may collect and hold:
We do not routinely collect sensitive information (as defined in the Privacy Act). If you voluntarily provide such information and we need to use it, we will do so only in accordance with the law and, where appropriate, with your consent.
We collect, hold, use, and disclose personal information for the following purposes:
We do not sell your personal information to third parties for marketing purposes.
We may disclose personal information to:
We do not currently use Google Analytics or any similar general-purpose analytics platform.
Overseas disclosure — APP 1.4(f) & (g): We primarily store data on servers located in Australia where practicable. However, the third-party services listed above (Meta, Formspree, Google, Vercel) may process or store data in the United States or other overseas locations as part of their own infrastructure. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those providers meet Australian privacy standards. We remain accountable for the handling of your personal information by our overseas service providers unless an exception under the Privacy Act applies.
We will only use or disclose your personal information for direct marketing where:
If we use or disclose your personal information for direct marketing, you may request that we stop at any time (e.g. by using the unsubscribe link in our emails or contacting us). We will not charge you for processing an opt-out request.
Where it is lawful and practicable, you may interact with us without identifying yourself (e.g. by browsing our website without submitting forms). Where we need your identity to provide a service (e.g. to deliver a project or send an invoice), we will require you to provide the necessary details.
We do not use automated decision-making processes or AI tools to make decisions that significantly affect your rights or interests (e.g. we do not use AI to assess applications, determine pricing for you personally, or make similar decisions about you).
We do use AI tools to assist our team in producing creative, written, and technical work (e.g. draft copy, design concepts, or code) as part of delivering our services. Where personal information is processed using AI-assisted tools, we take reasonable steps to minimise the amount of personal information shared and only use reputable providers with appropriate security measures. All AI-assisted output is reviewed by our team before it is delivered or published — we do not publish unreviewed AI output.
Our services are intended for businesses and individuals aged 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take reasonable steps to delete it.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
We implement appropriate technical and organisational measures to protect your personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures may include multi-factor authentication (MFA), encrypted communications (HTTPS), secure cloud storage, password management, access controls, regular software updates, and routine backups. No method of transmission or storage over the internet is completely secure; we cannot guarantee absolute security.
In the event of a data breach, we follow the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988. If we identify a breach that is likely to result in serious harm to individuals, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable. We will take reasonable steps to contain and remediate any breach and to assist affected individuals.
Our website may use cookies and similar technologies for:
The Meta Pixel only loads if you click Accept on the cookie banner shown when you first visit our site. If you click Decline, the Pixel never loads. You can change your choice at any time via the "Cookie settings" link in the footer of every page. See our Cookie Policy for full detail on the cookies and trackers we use.
You can also control or block this tracking through your browser's cookie settings, an ad-blocker or tracker-blocker extension, Meta's own off-Facebook activity controls, or by contacting us to ask that we stop using your data for this purpose. Disabling cookies may affect some site functionality.
You may request access to the personal information we hold about you, or request that we correct information that is inaccurate, incomplete, or out of date. To do so, email us at hello@perspectiv.com.au. We will respond within a reasonable time and, where required by law, in the manner set out in the APPs. We may need to verify your identity. In some circumstances we may refuse access or correction in accordance with the Privacy Act. If so, we will explain why.
If you believe we have breached the Australian Privacy Principles or a registered APP code that binds us, you may make a complaint by emailing us at hello@perspectiv.com.au. We will acknowledge your complaint and respond within a reasonable time (typically within 30 days). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Details are at oaic.gov.au.
We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required by law. We generally retain project-related personal data for 7 years after the conclusion of our services to comply with Australian tax and legal record-keeping requirements. When no longer needed, we take reasonable steps to securely destroy or de-identify the information.
We may update this Privacy Policy from time to time. We will post the updated policy on this page and change the "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the updated policy. For material changes that affect how we use your personal information, we may notify you by email or a prominent notice on the site where appropriate.
If you have any questions about this Privacy Policy or our handling of your personal information, please contact us via our contact page or by email at hello@perspectiv.com.au. We will respond to privacy enquiries, access requests, and complaints within a reasonable time.